Successful telecom agents and channel partners will be the first to suggest that they lead a decent life. Get a bunch of good customers on 3-year term contracts with a solid carrier or two and it's "Hello, mailbox money!"
Certainly there's the "dark side" of only getting paid so long as the carrier decides they want to keep paying you with little recourse. The money thing aside, the next most frustrating thing about being an agent is not being able to get carriers to craft the "perfect service bundle" for bigger multi-location deals that you just know you can sell if the carrier's product team would just cooperate a bit more.
With just a few exceptions, most providers rarely deviate from the services they've officially rolled out because doing so adversely affects "margin control".
So what's a clever agent or partner to do when they need to "cherry pick" different carriers to create the perfect bundle for a larger multi-location end-user voice, Internet and data opportunity?
Hook up with a decent reseller like EnTelegent.
EnTelegent had only been around for a couple of years which is good. The "older" most resellers get, the more inflexible many become. EnTelegent's people are seasoned professionals though that know who's most under served - master agents.
Master agents that have been around for awhile try to not "color outside the lines" too much. They're getting nice spiffs and marketing money from the carriers and are a bit reluctant to push the carriers out of the carrier's comfort zone with too many "one off" requests for non-standard product bundles, especially if the bundles involve integrating with carriers they compete with.
This is where resellers come in pretty handy for master agents that have a solid lead on a big deal that the master agent can close - if the master agent can find a provider to craft the right multi-carrier service bundle for a customer.
Telecom, Internet and data "value added" resellers do for agents what many carriers can't or won't do - put together special customer product packages and then sell, install, manage and bill the solution all under one logo.
This is really what most multi-location customers want and this is what EnTelegent delivers.
Need a solution that combines POTs lines from three different local phone companies along with 3G/4G wireless from another company? Got it! Need "help desk" as well as a customer facing "telecom expense management" ("TEM") portal? Got that, too. How about integrating that all into an MPLS network with hosted VoIP and desktop IT support? Got it, got it, got it.
How many carriers do you know who can do all that competently and give you the after-hour cell phone number of every person in the providers "trouble escalation chain" from the account manager to the President of the company? But EnTelegent can.
Master agents run into great "monster" leads quite often only to learn it's a carrier's "protected account" or that they're competing with one of the big three carriers that assure the prospect, "don't worry we know how to do this".
EnTelegent not only knows how to do it but they've been doing it for many industry master agents for several years - either up front or behind a white label. EnTelegent doesn't say, "Here's what we've got." EnTelegent says, "What do you need?"
EnTelegent's Product, Services & Solutions Include:
Nation-wide certified CLEC, telecom expense management, TEM, telecom activity management, TAM, telecom auditing, centralized help desk, hosted VoIP, hosted Exchange, hosted sharePoint, bill pay outsourcing, customized reports, POT consolidation, DSL, 3G, 4G, WiMax, MPLS, Ethernet, contact center, multi-location, end-user portal, IT support, managed services, broadband, wireless, voice, broadband Internet, data, regulated, unregulated, consolidated billing, managed services, managed solutions, carrier services, Microsoft, managed server, secure offsite backup, data recovery
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Meet EnTelegent via Video
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President's Greeting - Bo Wheeler shares why telecom master agents of all sizes as well as other service providers do business with and through EnTelegent.
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Project Management Overview - Lisa Brown, Director of Client Services discusses the expectations customers and partners should have with regard to provisioning and order process.
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Solutions Expertise - Steve Yusko, Business Development Director discusses the expert solutions that enTelegent brings to bear for clients and partners.
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Product Expertise - Mike Ruziska, Director of Product Development discusses how EnTelegent's ability to combine different carrier products can create optimal solutions.
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To learn how EnTelegent can put the perfect solution bundle together for your clients or prospects please contact Bo Wheeler at bo.wheeler@entelegent.com or 704-323-7463.
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